| Microsoft
Certified Desktop Support Technicians (MCDST)
Microsoft
Certified Desktop Support Technicians (MCDSTs) have
the technical and customer service skills to troubleshoot
hardware and software operation issues in Microsoft
Windows® environments. This program will develop your
ability to resolve end-user incident requests in a corporate
or home environment and covers system installation,
managing access to resources, configuring and troubleshooting
hardware devices and drivers, configuring and troubleshooting
the desktop and user environments, troubleshooting network
protocols and services and troubleshooting and configuring
end user systems to resolve incident requests regarding
applications running on the Microsoft Windows XP operating
system.
Prerequisites:
Persons taking this course should have basic computer
knowledge and basic familiarity with the Windows XP
Operating System, Internet Explorer, Outlook Express
and Office Applications.
Objectives:
Demonstrate expertise in the resolution of end user
incident requests involving troubleshooting and configuration
of hardware, software and network settings by passing
the following Microsoft Certification exams: Exam 70-271
and Exam 70-272.
Price:
$3,150 (With Prerequisite class); $2,300 (Without Prerequisite
class)
Instructor:
George W. Geyer: MCSA/MCSE+I:NT,2000:Security
, 2003; MCDST; CCNA; MCT(2005)
Location:
Classes are held at Hyperlearning Technology,
3630 S. Plaza Trail, Suite 250, Virginia Beach , VA 23452
Dates:
Supporting
Users and Troubleshooting a Microsoft Windows XP Operating
System
TBA
Supporting
Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System
TBA
| Class Title |
Hours |
Network
and Operating System Basics (Optional if required
to meet prerequisites) |
24 |
| Supporting Users and Troubleshooting a Microsoft
Windows XP Operating System |
16 |
| Supporting Users and Troubleshooting Desktop
Applications on a Microsoft Windows XP Operating
System |
24 |
Total |
64 |
TCC
and HyperLearning Technologies
Tidewater Community
College has partnered with Hyperlearning Technologies,
Inc. to provide Microsoft courses including MCSE and
MCSA programs. HyperLearning Technologies, Inc. is a
Microsoft Solution Provider specializing in Microsoft
software training. Instructors are Microsoft Certified
System Engineers and Microsoft Certified Trainers.
For registration and information please call 757-822-1234 or email Ann Mead at amead@tcc.edu
Address:
Workforce Development, 300 Granby Street, Norfolk, VA
23510
Phone: (757) 822-1234, Fax: (757) 822-1160
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